Shipping Information for Etsy Buyers
Thank you so much for your support this year, especially in a crazy time in our world. You have blessed my family beyond measure and given me another year with a flexible schedule to be with my family, especially my babies who are still so very young and making precious memories that I have been so fortunate to be there for.
(INSERT CUTE KIDS HERE WHO YOU HAVE ULTIMATELY BLESSED BY SUPPORTING SAVAGE AND BIRD)
The pandemic has been a tiresome one, and we are all exhausted with the tangles, hiccups, and delays it has caused.
I am with you, friend. I too am seeing delays in shipments to our family, but also from suppliers to our business. I have been BEYOND BLESSED to have THE BEST buyers and customers who have been so understanding. Seriously, how did I get so lucky?! When I see the posts on social media from hundreds of other Etsy and online sellers, I ask myself how I got so lucky, as not every buyer has had grace like the Savage and Bird buyers have afforded us.
With that being said, you are probably here reading this to get more insight and info on your order. I want to see you get your order as soon as possible, especially around the holidays. I get it-- I truly get it. I want you to also have your item or gift before Christmas, but this is a guarantee I was not able to make this year. I intentionally avoided any cut off dates and all through November and December I let buyers know that I could not promise any Christmas deadline delivery-- period.
Even Etsy has posted on their website in a few places that orders may be delayed and not arrive by Christmas.
As we follow the news and reports, USPS and other carriers are gridlocked. Massive cargo containers have sat full outside of the major sorting facilities, waiting sometimes weeks to be unloaded. Your order could be on that truck, and there is absolutely nothing I can do in my human power to make it move.
As a reminder, I had SEVERAL places in my shop on Etsy that mentioned these delays and I begged my buyers to please not buy from me this year if not meeting a Christmas deadline was a deal breaker. You placed your faith in me still, but I do ask for grace.
Your purchase came with the agreement that you wouldn't hold me (or any other Etsy sellers) accountable for delays outside of our control.
I say this with all the compassion that black and white letters on a screen can deliver: HAVE GRACE. Our world is full of bigger issues surrounding the pandemic. Your amazing friends and family members will understand delays-- I promise. 💛
This year alone, we upgraded nearly 400 packages to priority shipping with the hopes of shaving a few days off transit time for shipping. Over $2,000 extra were spent in upgrading shipments for our buyers. The great news is if your order was upgraded, you automatically had $100 in shipping insurance-- on us!
We hope you understand the delays and still promise to uphold your end of the deal with your purchase by not holding it against us. As a reminder, all orders purchased in December were greeted with this memo in EVERY listing:
"Christmas deadlines are iffy this year, and this is due to a worldwide pandemic (I know, I know, I'm tired of hearing this excuse too, but it's true). The extreme volumes of packages that the Post Office and other major carriers are dealing with are RECORD BREAKING. I can only promise to complete your design and ship within my promised time frame. Delays in shipment will not be eligible for returns, refunds, or exchanges. Every seller and business is seeing delays in their packages arriving to customers. HAVE GRACE if you find your packages are delayed in shipment. By ordering, you are agreeing to not hold it against me or any other seller for delays beyond our control. Please review my FAQs and policies before ordering. Merry Christmas!"
As another reminder, here are some of the FAQs from our shop and policies:
The reason holiday packages are arriving late This weblink has some great tips on recovering your package!
Thousands of delayed packages are piled up at Pa. Postal Service facilities: ‘You’re not gonna get your Christmas presents’
Snowstorm and holiday shipping gridlock delaying nearly 10 million packages a day